The Lancaster Hotel Disappointment

You know how when you work at a hotel or at an establishment where service is the primary thing you're marketing, you're supposed to be nice and courteous, right? ...or at the very least considerate? Well, tonight, my boyfriend has just had an appalling experience from the staff of Lancaster Hotel, Mandaluyong.

He dropped by to place a reservation for my coming birthday. Upon arriving there, a vehicle was parked outside such that it has taken up more than the space allotted for one. He was instructed to park inside instead. After booking the date, on the way out, he was asked to pay for parking. Now, even malls have this rule that if you don't spend more than 15 minutes in the parking area, they'd waive the fee. He asked for a little consideration since he didn't stay more than 10 minutes in there and yet they insisted on making him pay for parking. They refused to validate his ticket, saying that the validations were for guests who have checked in only. Do they mean that he was not a customer just because he hasn't checked in? He booked a reservation, for crying out loud! How inconsiderate.

I don't think this is a petty case, and since this is not our first time with the hotel, I would've expected some courtesy. Of course I don't expect them to remember us, but I do believe they owe everyone the same consideration, regardless of how many times they've stayed, but all the more for those who have actually booked with them.

This is so very disappointing. There won't be any more next times for us... nor for our families... and I'd really tell my friends about this, lest they get taken advantage of. If this scheduled stay wasn't already paid for and non-refundable, we would've chosen some other hotel instead.