Incompetence

i hate having to wait for something so long only to find out i would have to wait a whole week longer. darn it!

here's the story: i applied for a line from sun cellular. it's for my brother. anyway, me, being one of their employees, i thought it would hasten up the whole process somewhat. i can't tell you enough how wrong i was. the approval took more than a week, and when someone from the branch texted me that the application had been approved, i replied to ask about the requirements/documentation needed should i want someone else to claim for me. guess what? they didn't even have the decency to reply. i shudder to think about the reactions of those non-employee slash regular customers who apply and receive the same treatment. well, i went there this afternoon to claim the handset and sim. i waited with a number for over 40 minutes, and when my number finally got called... to my dismay and increasing irritation, the handset was not available.

hello people!? right there on the application form, there's a tick box. i ticked the phone i wanted, well, my brother wanted. how hard is it to check the application and reserve a phone? why do you even bother to text the customer when you don't even plan on accommodating to their needs? for crying out loud, you're front liners! it's a simple no-brainer job, all you have to do is be nice and have common sense... ok, maybe i'm a little harsh here... scratch out the no-brainer comment.

hayz.