Impressed with Acqua

this is to formally acknowledge acqua salon’s commendable effort in valuing customers like me. here’s the story:

last month, i wanted to get a haircut. my criteria were simple: the salon had to be accessible and must have accommodating but not pushy stylists. based on that as well as a dozen tabs worth of internet research of good reviews, i came up with acqua salon, trinoma.

unfortunately, as narrated here, i was not able to do as planned due to bad timing. i came in early to avoid crowds, but that morning, acqua was understaffed. i went to a different salon instead and then blogged about the day’s experience when i got home.

i actually have no idea how or where they got my blog address, but last night, i noticed a comment on the said entry coming from acqua salon apologizing for not being able to serve me that time. it even went on to request for a private communication via email. considering they did not really disappoint me with a bad haircut and/or service, i was really impressed with their effort to compensate and especially with the fact that they did not even try to make excuses. these admirable gestures just goes to show how exceptionally nice they treat their customers regardless if you're a patron or a first timer.

dear acqua salon,

i've heard and read a lot of good things about your salon and I’m really delighted to experience the courtesy firsthand. it's just a case of wrong timing that time i went there. No apologies necessary. I'll be looking forward to visiting and having my hair done by Ms. Laila sometime next month.